Fire alarm service and repair
If the system is in alarm right now, follow the building's evacuation plan and call 911. If the panel is beeping, showing a trouble light, or a device has failed, call us and tell us what the display says.
This page covers commercial fire alarm systems, not home smoke detectors.
Read the panel first
Look at the display and the indicator lights before anything else. What they say decides whether this is a 911 call or a service call.
The system is signaling a fire condition. Horns and strobes are running and the panel shows an alarm rather than a fault.
What to doFollow the building's evacuation plan and call 911. Do not silence or reset the panel while it is in alarm. When the building is safe again, call us and we will look into why the system activated.
A trouble signal means the panel has found a fault in itself, in its power supply or in its wiring. It is not a fire. Usually it is a beeping panel, a trouble light and a message naming a circuit, a device or the battery.
What to doWrite down the wording on the display exactly as it appears, including any zone or address number. A photograph of the display is better still. Silence the sounder at the panel if you know how, then call. The condition keeps reporting until the cause is corrected, so silencing it does not end it.
A supervisory signal reports an off-normal condition the system is watching, rather than a fire or a fault inside the panel. It is a separate state with its own indicator, and it is meant to clear once the condition it watches returns to normal, though some panels hold it until the panel is reset.
What to doNote what the display names and check whether anything in the building changed recently. Some supervisory conditions are cleared by the building rather than by a contractor. A supervisory signal can also mean a fire protection system in the building is impaired, which your fire authority may need to be told about. If it is not obvious, call us and call your local fire authority.
If the display reads something else, or the panel is dark, that is still worth a call.
What we service
Panels, initiating devices, notification appliances and the circuits between them. This is commercial fire alarm work, not home smoke detectors.
When Moro Cojo installs or replaces a system, we usenon-proprietary equipment, which gives you more flexibility in who can service the system later. We do not install or service sprinklers, suppression systems or extinguishers. If the system reports to a central station, say so when you call, becausemonitoring changes how a visit is set up.
Someone else installed it
You are not stuck with the company that put the system in. We take on existing commercial systems and work on them as they are. What a particular job involves still depends on the panel, because some equipment needs the manufacturer's software, training or system access before anyone can change how it is programmed.
Tell us the panel make and what the display shows and we will tell you plainly what we can do with it. We would rather give you that answer on the phone than after a visit, including on the occasions when the answer is that it is not something we can take on.
What to have ready
Service rates
Service and repair work is charged at the rates below, plus materials. What a particular visit comes to depends on how long the work takes, which is what the four things underneath actually decide.
During regular business hours
After-hours and holiday service rates are 2× the regular business-hour rates.
What moves the total
These rates are for fire alarm service and repair. Inspection, monitoring, installation and larger project pricing depends on the scope of work, and project estimates are free. How often a system should be serviced depends on the equipment, how it is monitored and the code edition your fire authority enforces; intervals are a separate subject, covered on fire alarm inspection and testing.
The work
Photographs of Moro Cojo work. The fault gets traced from the panel outward.
Monterey, Santa Cruz and San Benito counties, plus southern Santa Clara County. The work happens at your building. Service areas.
Request service
That is usually enough for us to tell you what is likely going on and what we can do with it. If the system is in alarm now, call 911 first and follow the building's evacuation plan.
Prefer to talk?
(831) 455-5858Phones are answered from 8am to 6pm. Ask about availability for your site when you call.
